Nykaa Fashion Help Center
Everything you need to know about your luxury shopping experience
How can I track my Nykaa Fashion order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track it directly through the 'My Orders' section on our website or app.
What is the return policy for fashion and lifestyle products?
We offer a 15-day return policy for most products. Items must be unused, unwashed, and have all original tags and packaging intact. Please note that certain categories like innerwear and masks are non-returnable for hygiene reasons.
Are the products on Nykaa Fashion authentic?
Yes, we guarantee 100% authenticity. We source products directly from brands or their authorized distributors to ensure you receive genuine designer and luxury labels.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) for most pin codes.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend checking your body measurements against the brand's size chart as sizing can vary between different labels.
Can I cancel my order after it has been placed?
You can cancel your order as long as it has not been processed for shipping. Go to 'My Orders', select the item, and click on 'Cancel'. Once shipped, orders cannot be cancelled but may be returned after delivery.